Privacy Policy

1. Who We Are

Ubaka Logistics Inc. ("we", "us", or "our") is a business operating in North York, Ontario, Canada, providing moving, transportation, and logistics services.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, request a quote, contact us, or use any of our services.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

2. Applicable Laws

We operate in compliance with the following Canadian and Ontario laws:

• Personal Information Protection and Electronic Documents Act (PIPEDA) — Canada’s federal privacy law governing how organizations collect and use personal information.

• Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) — where applicable.

• Canada’s Anti-Spam Legislation (CASL) — governing electronic communications and marketing.

We do not provide legal, immigration, or financial advisory services.

3. What Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, and phone number.

• Move Details: Pickup and delivery addresses, moving date, type of move (apartment, house, office), and size of move.

• Service Information: Details about items being transported, including special or heavy items.

• Communication Records: Messages, emails, and service inquiries.

• Website Usage Data: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools).

We only collect information necessary to provide our services. We do not collect sensitive financial information through our website.

4. How We Use Your Information

We use your personal information to:

• Provide moving and transportation services.
• Prepare and respond to quote requests.
• Contact you regarding your move or inquiry.
• Coordinate pickup and delivery services.
• Improve our website and service experience.
• Send service-related updates (only with your consent, where required).

We do not use your information for unrelated purposes without your consent.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only when necessary:

• With Service Partners: Such as third-party providers (e.g., storage partners or logistics tools) when needed to complete your service.

• With Service Providers: Email platforms, scheduling tools, or website services used to operate our business.

• Legal Requirements: If required by law or government authorities.

We only share the minimum information needed to complete the service.

6. How Long We Keep Your Information

We keep your personal information only as long as needed:

• Quote and service records may be kept for up to 2 years after your last interaction.

• You may request deletion of your data at any time (see Section 9).

When no longer needed, your information is securely deleted.

7. Cookies and Website Tracking

We may use cookies to improve your experience.

Types include:

• Essential Cookies: Needed for the website to function.
• Analytics Cookies: Help us understand website usage.

You can disable cookies in your browser settings. Some features may not work properly if disabled.

8. How We Protect Your Information

We use reasonable security measures to protect your personal information from unauthorized access, loss, or misuse.

However, no system is 100% secure. If you believe your data has been compromised, contact us immediately.

9. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Withdraw consent
• Request deletion (where legally allowed)

To make a request, contact us using the details below.

You may also file a complaint with the Office of the Privacy Commissioner of Canada if needed.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

Please review their policies before sharing your information.

11. Children’s Privacy

Our services are intended for individuals 18 years and older.

We do not knowingly collect information from minors. If we do, it will be deleted promptly.

12. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be reflected with a revised date.

Continued use of our website means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, contact:

Ubaka Logistics Inc.
North York, Ontario, Canada
Email: [email protected]

You may also contact the Office of the Privacy Commissioner of Canada at:
www.priv.gc.ca